Leadership - Propelling Performance through People

Crisis Response Leadership

"Will the cost of sales lost, damaged reputation, and potentially negative impact of a crisis on market share or revenues affect the organisation's ability to grow and increase profit margins? What is the cost associated with the company’s long-term market value or equity?”

Now ask your Executive team to consider what percentage of market share or revenue they could tolerate losing through a crisis, and work out the cost. What does that represent in terms of lost people, plant, premises and processes - then look at your plans and training.

Our focus begins with the human factors and human dynamics aspects of crisis response leadership and now uses computer-based simulation, enabling complex inter-agency responses to man-made and natural disasters.

Does your business or organisation face any of the following:

  •  Vulnerability from terrorist or other security risks?
  •  Requirement to provide high levels of availability to clients?
  •  Risk reputational damage for failing to manage incidents professionally?
  •  Suffer business risks from failing to manage incidents professionally?

Would you benefit from:

  • Learning a proven strategy that promotes effective crisis leadership?
  • Being able to quickly control and stabilise critical incidents?
  • Being able to think quickly and clearly when under pressure?
  • Being able to drive success in any type of incident?
  • Being able build emotional resilience in your team?
  • Learning a process for auditing crisis leadership preparedness?
  • Having access to over 80 years experience of crisis leadership?

Dr David Wilkinson (left) facilitates an activity - encouraging people to look at things critically and differently.

Research into the client's working environment to ensure realistic scenarios, terminology, procedures and processes is a key element of preparation by Roger Lane Consulting Ltd.

Modular Programmes

To meet client requirements, we offer a modular programme, lasting one to 2 days.  Miodules include:

  • Crises- myths and perceptions. 
  • Preparing for crisis response: A leader's perspective.
  • Managing Risk, Ambiguity and Uncertainty.
  • Building resilience in management teams.
  • Human reactions in a crisis.
  • Case study: victims of terrorist attacks.
  • 8-point strategy for effective crisis leadership - leader perspective.
  • 10 key building blocks for effective crisis leadership - corporate perspective.
  • Effective corporate communications during crises.

For more information on the Crisis Response programmes, please ring +44 (0)23 9249 2603 or email roger@rogerlaneconsulting.com

Exercise your choice to do things better and differently from today. Pick up the phone or email us.